One of the most common questions we are asked is how we handle the move-in and move-out process in regards to the condition of the property. We have initiated a process that protects all parties involved and is completely transparent, so you as the resident are involved for each and every step.
During the move-in process all properties are video recorded and/or photographed no more than 48hrs prior to you taking possession. Keys are not released any earlier than 10 a.m. so we typically take the photos/video the morning of move-in. While you are not required to be present for this process we are more than willing to schedule the walk-through with you.
All residents receive an AAR Move-In Move-Out Checklist to list any and all defects they find in the home and do not want to be held responsible for. We require this form to be filled out and returned to our office no later than 5-days from the date of possession, so we can have it saved in your file and encourage you to save a copy as well.
At the time of move-out we offer all residents the opportunity to schedule a final walk-through of the property at the end of your residency. We also video or photograph all homes at this time. All photos and/or video recording can be provided at your request.