Tenant Frequently Asked Questions

  • What is your Move-In process?

    During the move-in process all properties are video recorded and/or photographed no more than 48 hours prior to you taking possession. While you are not required to be present for this process we are more than willing to schedule the walk-thru with you. All residents receive an AAR Move-In Move-Out Checklist to list any and all defects they find in the home and do not want to be held responsible for. We require this form to be filled out and returned to our office no later than 5 days from the date of possession, so we can have it saved in your file and encourage you to save a copy as well. At the time of move-out we offer all residents the opportunity to schedule a final walk-thru of the property at the end of your residency. We also video or photograph all homes at this time. All photos and video recording can be provided at your request. 

  • Can you hold a place before I apply?

    No
  • What am I required to pay at move-in?

    Security deposit, non-refundable administrative and re-key fee, and the first months rent.
  • How old do you have to be to apply?

    All occupants over the age of 18 must apply
  • Is the deposit refundable?

    Yes
  • Who needs a cosigner?

    We do not accept cosigners
  • You have a property I want to rent. How do I apply?

    Online
  • How do I pay rent?

    Tenant portal, Ace Cash Express, CVS Pharmacy or a Keyosk in our office lobby
  • I want to get a pet. What do I do?

    Requests are made in writing. Fees and pet rent apply upon approval
  • I want to move out, but my roommate wants to stay. What do I do?

    A roommate release must be signed by all parties currently on the lease agreement. A lease change fee will apply and the security deposit will remain with the remaining resident(s).
  • My lease expiration is coming and I want to move out. What do I do?

    A written notice to vacate must be received by NSP Property Management, LLC no later than the 1st day of the month in which you wish to vacate.
  • Who is responsible for paying for repairs & maintenance requests?

    Owner is responsible unless repair is caused by tenant due to negligence.